Member Alert: Online/Mobile Banking Service Disruption Update - 9/18/2026 at 12:30pm

We understand how frustrating and disruptive the past several days have been. REGIONAL was one of approximately 300 credit unions and banks affected by a cooling-system malfunction at our third-party vendor's data center.

REGIONAL's core platform remained operational throughout the disruption. However, we lost the connectivity that allows members to access their accounts through online and mobile banking. We were informed that the server supporting those services was shut down as a precaution.

Before restoring online and mobile banking, the vendor needed to ensure that all affected client environments were stable. This morning, we received confirmation that our connectivity is scheduled to be restored today. However, the vendor has not provided a specific estimated restoration time.

We recognize the significant inconvenience this has caused and appreciate your continued patience. We will notify you as soon as online and mobile banking have been fully restored.