Latest News

Upgrades to Online Services, Week of May 26, 2024

REGIONAL is always working to provide the best possible service to our members, and we work with other companies who do the same. A few upgrades and improvements to our online services are in the works, but this will mean a few brief service interruptions over the next week. Here is what to expect, and when.

Sunday, May 26th at 4:00 a.m. CST: Debit Cards

For around one hour, REGIONAL Debit Cards will be operating with offline limits ($100 for ATM withdrawals, $300 for purchases). Our core processor is moving to a new data center, which will fix recent issues with intermittent downtime affecting card transactions and other services. They have scheduled this change very early in the morning so as few members as possible will be affected, but if you’re planning any large purchases during that time, be sure to withdraw your cash ahead of time.

Wednesday, May 29th at 7:00 a.m. CST: Mobile Banking

Mobile Banking will be unavailable for about 15 minutes. Our processor is installing software to update how check images are displayed in the app.

Before Friday, May 31st: Online Banking

Online Banking (accessed on your desktop or laptop computer) will experience a brief downtime as our vendor installs software to fix how check images are displayed in Online Banking. We will update you with more information as we receive it.
 

Multifactor Authentication Coming to Online Banking

New Feature Goes Live Monday, June 17, 2024

Our new Multi-Factor Authentication security feature for Online Banking will go live the evening of Monday, June 17th to help keep your REGIONAL account information safe. This update will not cause any service interruptions.

The first time you login from a desktop or laptop computer, or from a mobile web browser after the update, you will first see a "Security Features" page. Use the sliders under the "Disable/Enable Two-Factor" to select how you'd like to receive MFA verification codes: by email, text ("SMS") or voice call.

Whenever you login from a new device, browser or location, you will be sent a code (or receive an automated call) to verify that you are logging in, not an unauthorized user.

Note: This new feature applies only to Online Banking that you access through a desktop or laptop computer, or mobile web browser. The REGIONAL Mobile app is not included in the update.

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Holiday Schedule
HolidayDate
Presidents' Day: Closed Monday, February 19, 2024
Good Friday: Close at 12:00 p.m. Friday, March 29, 2024
Memorial Day: Closed Monday, May 27, 2024
Independence Day: Closed Thursday, July 4, 2024
Labor Day: Closed Monday, September 2, 2024
Thanksgiving: Closed Thursday, November 28, 2024
Christmas Eve: Closed Tuesday, December 24, 2024
Christmas Day: Closed Wednesday, December 25, 2024
New Year's Eve: Close at 3:00 p.m. Tuesday, December 31, 2024
New Year’s Day: Closed Wednesday, January 1, 2025

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